Analysis of Factors Influencing the Quality of Nursing Services at RSUI Madinah Kasembon Malang
DOI:
https://doi.org/10.30994/sjik.v15i1.1210Keywords:
Service quality, work context, work design, work life-home life, work worldAbstract
The best quality of service provided and the development opportunities that nurses have are influenced by the Quality of Nursing Work Life. The study aims to analyze the factors that influence the quality of nursing services. The research design is an analytical survey with a Cross Sectional approach. The number of samples is 57 nurses using simple random sampling. Data analysis of ordinal regression test the results of the study Work life-home life, Work design, Work context Work world in the category of Sufficient.
References
Astuti, DR (2019). Nurses' Motives as a Profession and Therapeutic Communication Actor. Communicatus: Journal of Communication Science , 3 (2), 189–210. https://doi.org/10.15575/cjik.v3i2.5764.
Aswin Agustiansyah, Abdul Rahman Mus, & Mahfudnurnajamuddin. (2021). The Influence of Service Quality on Patient Satisfaction of Advanced Outpatients at St. Madyang General Hospital, Palopo City. Governance , 8 (1), 36–65. https://doi.org/10.52103/tatakelola.v8i1.454.
Barkhowa, MKB, & Auliya, D. (2024). The Importance of Work Engagement, Work-Study Conflict and Work-Life Balance: For Employees Who Study While Working. Perwira Journal of Economics & Business , 4 (2), 167–184. https://doi.org/10.54199/pjeb.v4i2.325.
Indarti, O., Arneliwati, & Dewi, WN (2023). The Relationship Between Work Stress and Work Productivity of Health Center Nurses in Pekanbaru City During the Covid-19 Pandemic. Indonesian Journal of Medical and Health Sciences , 3 (1), 139–144. https://journal.amikveteran.ac.id/index.php/jikki/article/download/1212/1005/4153.
Kunci, K., & Kesehatan, P. (2023). The relationship between nurse workload to the implementation of health education in the inpatient room of the Porsea Hospital . XX (1), 238–245. https://jurnal.itkesmusidrap.ac.id/JIKP/article/download/488/301.
Moisa, G., Abadiga, M., Oluma, A., & Wakuma, B. (2022). Quality of work-life and associated factors among nurses working in Wollega zones public hospitals, West Ethiopia: A cross-sectional study. International Journal of African Nursing Sciences , 17 (August), 100466. https://doi.org/10.1016/j.ijans.2022.100466.
Nursalam. (2018). The Correlation between the Quality of Nursing Work Life and Job Performance. Indian Journal of Public Health Research & Development , 10 , 1. https://openurl.ebsco.com/EPDB%3Agcd%3A11%3A26389883/detailv2?sid=ebsco%3Aplink%3Ascholar&id=ebsco%3Agcd%3A132984616&crl=c&link_origin=scholar .google.com.
Purnomo, SS, Sumarni, T., & Kurniawan, WE (2024). Description of the Quality of Work Life of Nurses in the Inpatient Ward of Ajibarang Regional Hospital. Mandira Cendikia Health Science Journal , 3 (4), 29–39. https://journal-mandiracendikia.com/jikmc.
Ramadhani, S. (2022). The Relationship between Quality of Nursing Work Life and the Commitment of Nursing Organizations in the Implementation of Nursing Care in the Inpatient Room of Level III Baladhika Husada Hospital, Jember. Jember University . https://repository.unej.ac.id/handle/123456789/110877.
Rika Widianita, D. (2023). ANALYSIS OF THE EFFECT OF STRUCTURAL EMPOWERMENT ON NURSES' MOTIVATION AND PERFORMANCE IN PATIENT SAFETY QUALITY. AT-TAWASSUTH: Jurnal Ekonomi Islam , VIII (I), 1–19. file:///C:/Users/hp/Downloads/BAB6_202106019.pdf.
Sembiring, R., Winarto, & Sianipar, NSR (2020). The Influence of Work Culture and Commitment on Employee Performance (Case Study on Nurses in Government-Owned Hospitals). Jurnal Methodist , Vol. 6 No. , 21–30. https://ejurnal.methodist.ac.id/index.php/methonomi/article/view/941/748.
Taufan, M., Kurniasih, Y., & Imallah, RN (2024). The relationship between quality of nursing work life and burnout among nurses in the inpatient ward at PKU Muhammadiyah Hospital, Yogyakarta . 2 (September), 1158–1167. https://proceeding.unisayogya.ac.id/index.php/prosemnaslppm/article/download/642/334/1945.
