Analysis of the relationship between patient’s satisfaction with the quality of nursing Service and Service in nursing care

  • Emy Sutiyarsih STIKes Panti Waluya Malang
  • Maria Magdalena Setyaningsih STIKes Panti Waluya
Keywords: quality, service, caring, satisfaction

Abstract

Caring is essential for a nurse, by which a nurse is able to provide comprehensive nursing care. The purpose of this study is to analyse the relationship between  the quality of nursing service  and service in caring in nursing towards patients’ satisfaction at X hospital. It’s an Analytical category study with quantitative analytical category using cross sectional design.  Sample taken in this study consisted of 66 hospitalized patients, which was divided into a group of patients treated with the implemantion of caring in nursing by the nurses who hadn’t received training program and a group treated by the nurses who had received training program. Result indicates there is a correlation between the quality of nursing service and patients’satisfaction. It is essential that  nursing’s primary commitment be maintained in order to promote  the quality of nursing service and nurses’ awarness of prioritizing  caring in nursing during their nursing service.

Published
2021-05-02
How to Cite
Sutiyarsih, E., & Setyaningsih, M. (2021). Analysis of the relationship between patient’s satisfaction with the quality of nursing Service and Service in nursing care. STRADA Jurnal Ilmiah Kesehatan, 10(1), 151-157. https://doi.org/10.30994/sjik.v10i1.554