Wicaksono, Gunawan, Sentot Imam Suprapto, and Yenny Puspitasari. 2025. “Analysis of Patient Service Manager Competencies and Strategies in Handling Patient Complaints at Dr. Iskak Tulungagung Hospital”. STRADA : Jurnal Ilmiah Kesehatan 14 (2):233-39. https://doi.org/10.30994/sjik.v14i2.1186.