WICAKSONO, Gunawan; SENTOT IMAM SUPRAPTO; YENNY PUSPITASARI. Analysis of Patient Service Manager Competencies and Strategies in Handling Patient Complaints at Dr. Iskak Tulungagung Hospital. STRADA : Jurnal Ilmiah Kesehatan, [S. l.], v. 14, n. 2, p. 233–239, 2025. DOI: 10.30994/sjik.v14i2.1186. Disponível em: https://sjik.org/index.php/sjik/article/view/1186. Acesso em: 4 dec. 2025.