Wicaksono, G. et al. 2025. Analysis of Patient Service Manager Competencies and Strategies in Handling Patient Complaints at Dr. Iskak Tulungagung Hospital. STRADA : Jurnal Ilmiah Kesehatan. 14, 2 (Nov. 2025), 233–239. DOI:https://doi.org/10.30994/sjik.v14i2.1186.